If you are experiencing microphone or audio quality issues this doesn’t mean you need to purchase a new microphone. With a sudden rise in remote working and meetings, webcams are being used now more than ever, but they can interfere with audio settings resulting in the wrong microphone being used for dictation audio.
If you are experiencing an issue we’d recommend checking your microphone configuration in the first instance – see How To Configure a Microphone

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Service status

13/05/2024 16:02
A recording issue has been identified within Echo. Our engineers are working on a solution as quickly as possible.

14/05/2024 09:16
The Echo issue identified yesterday has been resolved.

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