There are four types of system default in Lexacom, these fields can be customised according to your organisation.

If a Talk User enters these fields when creating the dictation, a Type User can sort or filter their workflow within the Typing Pool according to the details provided.

  • Priorities – the level of importance of the dictation
  • Letter Types – users can classify the document type of dictation
  • Specialities – users can classify subject matter of the dictation
  • Recipients – the destination of the dictation (if applicable) including address and addressee


Adding a Priority

All dictations within Lexacom are assigned a priority to assist Type Users with the management of workflow. Talk users have a default priority level or can choose to set the priority for the dictation to a higher or lower level.

Each priority has a name, a time-scale, and a colour.

Dictations appear in the Typing Pool colour-coded and can be sorted by the Type user according to priority.


Adding a Letter Type

Dictations in Lexacom may be assigned a Letter Type to assist with the management of work.

If a Letter Type has validation rules, the user may not send a dictation until a Specialty is selected; this can be used to enforce input of information that is necessary to process the dictation.


Adding a Specialty

Each Speciality may also have a number of ‘child’ specialities that can also be selected to provide more information about the dictation. The use of Specialities may be made mandatory when selecting a particular Letter Type by applying the Validation Rules option.

To find about more about Specialties go to How To Manage Specialties


Adding a Recipient

Each Recipient has a Name and an address of up to six lines.
In addition to the Global Recipients which are created through Lexacom Admin, each Lexacom Talk user may create personal Private Recipients within Lexacom Talk.

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Service status

21/06/2024 10:16
We are continuing to investigate this issue with Microsoft as quickly as possible.

21/06/2024 10:14
Microsoft have reported this error to be resolved, however our monitoring shows that it is still unresolved at some sites.

19/06/2024 16:50
The connection timeout error has been identified as a Microsoft issue, and escalated to them with the highest priority.

17/06/2024 09:23
A small number of sites have reported a connection timeout error with the Connect server, we are troubleshooting and investigating.

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