If a user is no longer part of your organisation or does not require access to Lexacom they can be deactivated. A user cannot be Deleted from Lexacom because their audit history must remain within the application.

Instructions on how to reactivate a user can also be found in this article

To Deactivate a User
  • Log in to Lexacom Administrator
  • Go to  > Settings > Users Editor
  • Go to Talk or Type and find the user on the left hand side
  • Select the user and click Edit
  • Remove the tick from the Active checkbox
  • Click Save to commit the change

This will deactivate the user; work created by the inactive user will still be visible.

 

To reactivate a deactivated user
  • Log in to Lexacom Administrator
  • Go to  > Settings > Users Editor
  • Go to Talk or Type
  • Tick the Show Inactive Users checkbox in the bottom left corner
  • Select the User in the left-hand list
  • Click Edit
  • Tick the Active checkbox
  • Click Save to commit the change

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Service status

21/06/2024 10:16
We are continuing to investigate this issue with Microsoft as quickly as possible.

21/06/2024 10:14
Microsoft have reported this error to be resolved, however our monitoring shows that it is still unresolved at some sites.

19/06/2024 16:50
The connection timeout error has been identified as a Microsoft issue, and escalated to them with the highest priority.

17/06/2024 09:23
A small number of sites have reported a connection timeout error with the Connect server, we are troubleshooting and investigating.

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