Password changes can only be undertaken by the Lexacom Administrator, an individual on-site who has access to Lexacom Admin.
If a user requires a password change they need to contact their Lexacom Administrator.

To reset a user’s Lexacom password
  • Run Lexacom Admin
  • Go to > Settings > Users Editor
  • Go to Talk or Type and find the user on the left hand side
  • Select the user and click Edit


To instantly reset the User’s password
  • Click Reset Password and Yes to the warning message that appears
    A temporary password will be generated for the user; this is automatically copied into your clipboard for ease. When this temporary password is used to log into Lexacom the user will be prompted to reset their password.


To reset the User’s password when they next log in
  • Tick the User must change password at next login checkbox
  • Click Save to commit the change

The user’s current password remains valid, but when the user next logs into Lexacom they will be prompted to reset their password.

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Service status

13/05/2024 16:02
A recording issue has been identified within Echo. Our engineers are working on a solution as quickly as possible.

14/05/2024 09:16
The Echo issue identified yesterday has been resolved.

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