Bartholomew Medical Group
“Lexacom has enabled us to catch up with the backlog of work, which has had a phenomenal impact on the morale of the team and has resulted in a much better service for patients.”
Carol Hunt, Business manager
For the Bartholomew Medical Group in East Yorkshire, the switch to Lexacom has not only improved referral processing times but has also had a positive impact on staff morale.
With a member of staff retiring and another transferring to a different department, the Bartholomew Medical Group was facing a backlog of referral letters, which was causing frustrations for both patients and the team. Their tape-based system was fraught with problems ranging from unclear sound to difficulty in locating urgent dictations.
Business Manager, Carol Hunt, said: “The secretaries would often be asked to type an urgent referral letter, which could be anywhere on a tape. We had no way to find it other than forwarding and rewinding until we reached the right one. Plus, some doctors would hand over tapes each day, while others would wait a while, so there were often big peaks and troughs in workload from some GPs.”
“We were facing a huge backlog of work, which was extremely difficult for everyone.” Carol Hunt.
The Group decided to look at an alternative system and were recommended Lexacom by another local practice. After a free 30 day trial, the doctors and secretaries had made up their minds that there was no going back to their old system and opted to install Lexacom alongside Olympus hardware.
Carol continued: “Lexacom has enabled the secretaries to catch up with the backlog of work, which has had a phenomenal impact on the morale of the team and has resulted in a much better service for patients. I’m now able to monitor workloads more effectively, and I can see we are working more efficiently as a practice.”
Office Manager, Vanessa Earl is delighted with the change Lexacom has made:
“Our new Lexacom system has really lifted the mood. Now it’s really clear to see how many recordings are waiting to be transcribed and we have started setting ourselves targets, which gives us a real sense of achievement when we reach those goals. We certainly wouldn’t want to go back to tapes now.”
Lexacom integrates seamlessly with their clincal system, SystmOne, ensuring the correct patient details are automatically selected at the time of the dictation. Not only that, the relevant clinical specialism is also included, making it is much clearer and referrals can be processed more easily.
Carol concluded: “The right system for the right people, that’s what Lexacom has delivered.”