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The Covid-19 pandemic has not only caused worldwide deaths and suffering but has also resulted in a dramatic change in healthcare working practices. In the post Covid-19 world, there will need to be a re-evaluation of how healthcare is delivered and managed. There will be more reliance on remote working together with the need for efficiency and flexibility in working practices. With the whole of the NHS focused on the pandemic, there are now hundreds of thousands of non-Covid-19 patients waiting for primary care referrals and secondary care clinic appointments, not to mention the surgery waiting list. This equates to an avalanche of referrals, letters and other documents which will need to be created quickly, efficiently and accurately. 

Document creation is fundamental to the healthcare system, whether it be from the clinic or from home during telemedicine consultations, by secretaries typing out letters or using speech recognition to automate document creation. The UK-based company, Lexacom, is ideally placed to help support these changes by leading the way in digital dictation, speech recognition, remote transcription and document management.

“In the coming months, the backlog of non-Covid-19 patients is going to place a further strain on UK healthcare administration. Lexacom is proven to increase efficiency and speed up turnaround times of referrals, letters and other documents. NHS trusts require quick answers as soon as possible and Lexacom provides the security and accuracy that medical professionals need. Our solutions can also be instantly accessed and embedded into existing admin systems and can be used remotely. This will be essential for future working practice” said Dr Andrew Whiteley, Managing Director, Lexacom.

Lexacom has been delivering workflow solutions to the healthcare, legal and professional markets for the last 20 years. Their vision is to help organisations around the world to increase their professional productivity and drive operational excellence through innovative, reliable and cost-effective solutions.

Furthermore, Lexacom has recently been included in the newly released NHS Shared Business Services Digital Dictation, Speech Recognition and Outsourced Transcription Framework. This allows NHS trusts and other healthcare organisations to directly access Lexacoms portfolio of software and hardware.

With over 60% of general practices using their software, Lexacom are in the unique position of improving the links between primary and secondary care and to support the NHS during these challenging times. “Being included on the NHS Shared Business Services framework further strengthens the long-standing relationship we have as a trusted and approved partner within the healthcare sector and we are proud to be recognised for this” said Dr Whiteley.

During this pandemic, healthcare delivery has changed to cope with the unprecedented situation. In the post-Covid-19 world, changes will need to develop to support the best service for patients, improve workflow and efficiency and to keep both staff and patients safe. Lexacom has a proven track record of delivering this by ensuring easy access to world-leading digital dictation, AI speech recognition and remote transcription technology.

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