24/06/2024 12:17
Microsoft implemented a change to routing which caused this issue. They are working on a resolution, and in the meantime they have provided a work-around which we have implemented. On initial testing, the connection has been restored.
Please can you contact the Lexacom Helpdesk if you are still experiencing issues.
24/06/2024 09:24
Customers are reporting the connection issue still remains this morning. Microsoft are yet to confirm the cause of the issue and provide an update about the investigations performed over the weekend.
We appreciate how frustrating this error must be and our engineers are still working hard to find a solution.
Please check this page for the latest updates.
21/06/2024 10:16
We are continuing to investigate this issue with Microsoft as quickly as possible.
21/06/2024 10:14
Microsoft have reported this error to be resolved, however our monitoring shows that it is still unresolved at some sites.
19/06/2024 16:50
The connection timeout error has been identified as a Microsoft issue, and escalated to them with the highest priority.
17/06/2024 09:23
A small number of sites have reported a connection timeout error with the Connect server, we are troubleshooting and investigating.
Join our webinar to find out how to make the most of your Lexacom system.
Learn more
