More time for you

Ambient AI is a type of technology that listens to the conversation between you and your healthcare professional during your appointment. It doesn’t interrupt or change your appointment.

Ambient AI generates draft summaries of what you discussed, for your HCP to review, edit, and approve. This helps reduce admin time and allows your healthcare professional to focus fully on you during your appointment.

Across the NHS, healthcare professionals are facing growing pressures from rising workloads and administrative demands, leaving them with less time for patient care.

After each appointment, your HCP needs to create a text record of:

• The reason for your visit
• What they observed
• Their assessment
• Their suggested treatment plan, or next steps

These notes are added to your medical record, for you to view in the NHS App.

Your HCP may also need to write:

• an email to you
• a letter to a colleague
• a referral to another department

Preparing these notes and documents takes time. AI can instantly turn audio recordings into typed drafts, which means that instead of starting from scratch your HCP can review drafts and make any edits they need to.

During appointments, HCPs may previously have had to split their attention between you and their computer to make notes. With ambient AI, they can now focus entirely on the conversation with you, maintaining eye contact and truly listening, while the system handles note taking in the background.

1. Audio from your appointment is captured by a microphone
2. The audio is turned from speech into text with speech recognition technology
3. At this step – only with Lexacom – your personal data is redacted with Patient Shield®
4. Then, the remaining text is turned into draft notes and documents using AI

Your healthcare professional always remains in control. Once your appointment is over, they:

1. Review drafts created for them by AI
2. Make any edits they need to
3. Approve the final versions

There are other AI assistants available, including some free options, but Lexacom offers peace of mind to both healthcare professionals and patients with a range of unique factors:

• Lexacom have been creating software trusted by the NHS for over 25 years
• Lexacom software exceeds stringent data safety and security guidelines
• Lexacom is an approved supplier on government and NHS frameworks
• Lexacom software runs exclusively on UK based servers
• Lexacom’s Patient Shield® redacts your personal identifiable data

Lexacom is the only AI assistant with Patient Shield® to protect your data. This happens automatically, and means that all personal identifiable data is redacted before AI processing.

Other AI assistants promise to delete your data as soon as it has finished AI processing, but with Lexacom’s Patient Shield®, your data is never passed to AI.

If you’d prefer not to use ambient AI, let your healthcare professional know at the start of your appointment.