My Foot Switch Is Not Working

If you use a Foot Switch to control playback and this is not working, there are some things you can check.

ⓘ If you cannot hear the dictation on a job, but can see the progress moving when you press on the play pedal, the problem may be with your playback device instead of the pedal.

1. Is the device supported?

If the device is new, check that this appears on our Supported Hardware List.

2. Is the device connected?

Check that the device is connected to the computer – it is easy for devices to become disconnected accidentally.

Some older devices have an adaptor to support different types of connection; if the device has an adaptor, check that this is firmly connected and has not come loose.

3. Reconnect the device

Unplug the device from the USB port, and reconnect the device.

If this does not work, and you have an alternative USB port available, try connecting the devices to this.

4. Restart Lexacom

Lexacom should detect new devices automatically; it should not be necessary to restart Lexacom if you have reconnected the pedal, though If you have reconnected the device and this is still not working, exit and restart Lexacom and log back in again.

5. Check your Button Settings

Check that the Foot pedal buttons are assigned to the correct actions in Lexacom through your Settings.

Note: Different devices may call assign different button names to different pedals. The usual arrangement is:

Button	Usually refers to…
Foot pedal play	Right pedal
Foot pedal rewind	Left pedal
Foot pedal forward	Centre pedal
Foot pedal top	Top or 2^nd centre pedal

6. Compare with a different device

If you have access to a different device (e.g. a colleague’s foot pedal), try connecting this to check if this works on your computer.

If a different device works, this could indicate that the first device is faulty. Other indictations that a device might be faulty include:

Pressing one pedal does not work, but pressing other pedals do – the switch in that pedal might be broken
Pressing pedals only works intermittently
The computer recognises the device as being reconnected regularly, particularly if the device is moved or the cable is flexed – this can indicate a fault with the device’s cable