Custom commands can be created for inserting sections of text, for example, regularly used text such as a signature or sections of letters, emails etc.

Each Text Snippet command is limited to 1,000 characters.

  1. Log into admin.lexacom.com – this can be easily reached by clicking the cog on the top left of Echo and, under ‘Help’, choosing ‘Account Administration’
  2. Click the Personal Echo Commands button in the left column of the page. You may need to click on the icon in the top right of the page and choose ‘My Account’ for this to be visible. If this option does not appear, press Ctrl + F5 to do a full refresh of the page
  3. Text Snippet commands will be available in all programs. Clicking Defaults and choosing EMIS Web, SystmOne or Outlook will not allow the text snippet command to be saved. Leave this on Defaults.
  4. Click the green plus icon on the right to add a new custom command and enter the details.
    • Actions: allows you to Save or Cancel creating the command
    • Type: choose Text Snippet
    • Description: this will be displayed in the ‘What can I say?’ menu. It is purely for your reference
    • Spoken Phrase: the word or phrase you will say to activate the command, such as ‘email signature’

Each command must have a unique Spoken Phrase

  1. Click Edit Snippet and enter the text you wish to appear when you say the Spoken Phrase. Text can be written as a single sentence, a paragraph, or on multiple lines.
  1. Click Save in the corner of the window. Click the Tick under Actions to save the command
  2. Your command will then appear in the list. You can then create more commands if you wish.
  3. You can edit or delete existing commands by clicking the Edit All button next to the Add button.
  4. Click the green ‘submit’ at the bottom of the page to confirm all your changes.

Before you can use new commands, you must switch on the microphone in Echo and say ‘update commands’. Commands will also update when Echo is launched. 

The method for creating Team commands is the same as individual commands. If you are the Team Owner, visit the below guide to create commands for your whole Team –

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Service status

21/06/2024 10:16
We are continuing to investigate this issue with Microsoft as quickly as possible.

21/06/2024 10:14
Microsoft have reported this error to be resolved, however our monitoring shows that it is still unresolved at some sites.

19/06/2024 16:50
The connection timeout error has been identified as a Microsoft issue, and escalated to them with the highest priority.

17/06/2024 09:23
A small number of sites have reported a connection timeout error with the Connect server, we are troubleshooting and investigating.

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