How Lexacom is changing, and how it will help you

An open letter to our users, from Lexacom founder and Managing Director Dr Andrew Whiteley

January 2026

I am writing to you to explain the changes at Lexacom and how we are working to provide you with exactly what you need to face the challenges of modern medical care.

For over 25 years, Lexacom has helped general practice cope with referrals and reports, helping secondary care referrals to be made up to 90% quicker than they were before.

Why I am writing to you
When I meet our users at conferences and events, I often find that our loyal and dedicated user base may not be aware of what we can now do to help them – so please do take a minute or two to read what I have to say.

There are now hundreds of companies offering free trials of the latest technology in the hope of gaining new users – to reward venture capitalists who have invested in them with the knowledge that the NHS is one of the largest and most reliable customers. Built around trust and a true passion for both the patient journey and clinician work/life balance, Lexacom remains the only privately funded company in the NHS primary care sector.

Unlimited access to our full suite of clinical documentation software – for all practice staff
As times have changed and technology has improved – so has Lexacom
The latest release of Lexacom (January 2026) has been designed to help the entire primary care team. And it will allow each user to work and use the features that they feel comfortable with and gain an advantage from. One application, with an impressive feature list; a truly bespoke solution for every user.

  •  All the features of Lexacom 3 in a new, modern framework
  •  The ability to turn dictated letters and reports into a formatted documents ready to review, process, and send
  •  Ambient AI can listen to any type of consultation (doctor, nurse, HCA, routine, triage, telephone, chronic care) and draft perfect clinical notes
  •  Create referral letters with one click, and send to admin teams for processing
  •  The ability to create bespoke new workflows to suit the needs of individual sites and users
  •  AI workflows to save time and effort, including nursing home visits, home visits, and district nurse visits
  •  Intelligent workflows to assist with the management of chronic conditions
  •  Give patients reminders at the end of consultations reminding them what was discussed
  •  Clinical system integration; easily save rich, clear notes to patient records
  •  Clinical coding – already available in Lexacom Echo, this will be added to Ambient AI and AI workflows in our next release
  •  Patient text and email messaging with NHS app integration
    •  It is our intention to rapidly develop this functionality to match and exceed the capabilities of other leading providers so that you can make greater savings moving forward
  •  New mobile app – possibly the most exciting change I can announce – a new mobile app is due for release, offering a complete solution (workflow, speech recognition, ambient AI and patient messaging) on iOS and Android
    •  Within the next couple of months, web browser and Mac compatibility will be released, making Lexacom truly accessible, without compromising security
  • Built around trust, security, and sustainability, we exceed NHS standards for security and only process data within the UK

Find out more


We are actively updating sites to our new platform; please contact us to take advantage of the latest technology. And remember, we always want to hear from you – please send any feedback or ideas for new features to wishlist@lexacom.co.uk – we read every one.

I wish you and your team every success and happiness for the year ahead – let Lexacom help that become a reality.

With thanks and best wishes,


Dr Andrew Whiteley
Lexacom founder and Managing Director

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