If you have been configured to use EMIS and the patient details are not being pulled down into the notes section, it may be that connection to the EMIS system has been interrupted.

If the connection status in the bottom right of your screen is red, and clicking it does not reconnect EMIS, please check with your practice manager to ensure that Lexacom is still authorised to access your EMIS instance.

If you need any help, please call our helpdesk and we can review the settings with you.