How do I get the Logs for Lexacom?

If you encounter problems with Lexacom, the Lexacom Support Team may request the application log files to assist with diagnosing and troubleshooting the problem.

These log files collect information on how Lexacom is running. Unless the application has been put in Debug mode, these will not record the contents of your audio recording or transcription.

Desktop

To collect the logs:

• Open File Explorer in Windows
• Navigate to
  C:\Users\your Windows username\AppData\Roaming\Aprobrium\Lexacom

NOTES: You can navigate to this location folder by folder or by typing the location into the address bar.

“your Windows username” needs to be replaced with the username you use for Windows.

If you are unable to see the AppData folder you may need to click View > Show > Hidden items.

• Right-click on the Logs folder
• Select Send to > Compressed (zipped) folder
  
• Rename the folder to include your name or ticket number
  
• Send this to the Lexacom Support Team by attaching it to your email