St Margaret’s Medical Practice in Twickenham switches to Lexacom

St Margaret’s Medical Practice in Twickenham is enjoying improved efficiency since switching to Lexacom digital dictation from analogue tapes.

With the ability to prioritise dictations, track progress on referrals, and integrate with their SystmOne clinical system, the six GPs and secretarial team are delighted with the difference Lexacom is making.

Practice Manager, Dinah Penney said: “We’ve seen real benefits since getting up and running with Lexacom and we’re really pleased with it.”

As their previous dictation equipment became increasingly expensive to replace and with tapes about to go out of production, the practice needed an efficient alternative. “The main difference with Lexacom is that doctors can prioritise dictations and it’s easy for the secretaries to locate the recordings without having to scroll through reams of tapes to find them,” Dinah continued.

Medical Secretary, Gill Sword agreed:

“We would often get 20 or more dictations in one go and a hand written note about which recordings were the biggest priority. That would mean counting your way through each recording, often needing to locate an update elsewhere in the tape.” The ability to keep track of progress is another big plus. “If a patient rings up to find out about their referral, we can easily locate their recording and give them an update,” continued Gill, “You can see what’s coming up too, it’s a much more efficient way to work.”

Lexacom Managing Director, Dr Andrew Whiteley, said: “We’re delighted to be working with St Margaret’s Medical Practice. As a GP myself, I understand how important it is to be able to record accurate patient data and get it processed quickly and efficiently, so I am pleased to hear it is making such a positive difference.”

Lexacom’s latest software, Lexacom 3, offers a host of new features including integration with the three leading clinical systems, EMIS, Vision and SystmOne, as well as reporting functions which enable referrals to be tracked and audited, and secure mobile working so dictations can be done anytime, anywhere.

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