New digital dictation system gets North Glen Medical Practice on track

North Glen Medical Practice have appointed leading digital dictator provider Lexacom to assist them with updating their dictation system with a much more efficient system.

The timing of needing to look for a new digital dictation system, to be compatible with their newly installed Windows 7 software, could not have worked out more perfectly.

After conversing with other nearby practices – Airlie Medical Practice and Bennochy Medical Centre Practice – about their current workflow solutions, Christian Aitken, Practice Manager at North Glen Medical Practice, discovered that these practices were also looking to change their dictation systems.

After a remote software demonstration, Lexacom 3 brought a whole a new meaning to workflow efficiency and it wasn’t just the cost efficiencies of all three surgeries buying Lexacom 3 at the same time, that benefited North Glen Medical Practice.

Since using Lexacom 3, Christian Aitken has become accustomed not only to continued, high quality dictations that the Practices seven GPs make, but also to the other functions Lexacom 3. The Practice’s Advanced Nurse Practitioner and their Secretary benefit from the ease of use which Lexacom 3 offers as well as the ability to choose how they manage their workload each day.

Christian commented “Lexacom 3 benefits the entire team at North Glen.  It is ideal for me as I can now report back on workloads as well as being able to track patient referrals. It’s very important to be able to use Lexacom 3, as it ensures we are putting the safety of our patients first.

The medical team really love using all the additional features that we didn’t have before including the use of integrating the Docmail print to post service as and when we need it. I would always recommend any practice who doesn’t already use Lexacom 3, to sign up to it now!”.

The other two practices who started using the Lexacom 3 software at the same time have also quickly become accustomed to the benefits Lexacom 3 brings.  Tracy Simpson, Practice Manager from Airlie Medical Practice comments “As a practice we find Lexacom meets all the practice needs and offers much more.  It allows us to work more efficiently. I find the reporting tool extremely useful and the installation was seamless. We wouldn’t know what to do without it now!”  can this be used as the stand out quote?


Erica Lumsden from Bennochy Medical Practice commented

“Since installing Lexacom the turnaround time of referrals has dramatically improved.  Prior to Lexacom we didn’t have digital dictation, so the benefits for us are huge.  The clarity of the dictation, and the dictation instantly appearing on the secretaries’ desktop have both increased the speed at which our referrals are sent on.  The benefit to the practice and patients outweigh the cost of this system.  A great investment.”


Dr Andrew Whiteley, Managing Director at Lexacom commented:

“We are delighted to be working with North Glen Medical Practice.   One of their biggest needs is to ensure patient safety and this becomes even more so when a practice such as North Glen Medical Practice has a lot of work to handle. Our software is developed to increase patient safety and to ensure it is compatible with other systems such as EMIS Web”.