NASGP webinar: How Lexacom is applying AI in general practice
Dr Andrew Whiteley, founder and Managing Director of Lexacom, joined Dr Richard Fieldhouse, Chair and Founder of the National Association of Sessional GPs (NASGP), for an exclusive webinar exploring the role of artificial intelligence in general practice.
The discussion covered the evolution of Lexacom’s technology, how AI is already transforming GP workflows, and what the future could hold for the NHS’s flexible clinical workforce. The session was hosted by the NASGP, the UK’s independent membership body representing sessional, locum, and flexible GPs, and focused on safe, sustainable digital innovation in primary care.
“The idea is simple” said Dr Whiteley, “Reduce the administrative burden on GPs so they can focus on patient care, not paperwork.”
From a GP’s side project to powering over half of UK referrals
Dr Whiteley described how Lexacom began more than 25 years ago as a small piece of software to help manage his own dictations, and has since grown into a platform used by around 60% of GPs in the UK.
Today, Lexacom supports millions of referrals each year and offers a single integrated platform combining digital dictation with speech recognition, workflow management, and ambient AI.
“We built the latest version from the ground up” he explained, “It’s designed to bring together all the tools practices need to save time, improve accuracy, and work more efficiently.”
Keeping clinicians in control
Throughout the webinar, Dr Whiteley emphasised that AI should be an assistive tool, not a replacement for clinical judgement.
Lexacom’s ambient AI listens securely during consultations, generating structured draft notes for review and approval by the clinician.
“The clinician remains in full control: AI supports, it doesn’t decide. Doctors still check, edit, and approve everything.”
By reducing the need for typing, the technology allows GPs to focus on the patient, improving engagement, eye contact, and capturing details that might otherwise be missed.
Built for safety, designed for the NHS
A key focus of the conversation was data security. Dr Whiteley outlined how Lexacom’s Patient Shield® automatically redacts personally identifiable information; such as names, addresses, and family details; before any AI processing occurs. The anonymised data is then repatriated once the output is complete, ensuring that no identifiable data ever leaves the UK.
All processing takes place on UK based servers, and Lexacom’s AI is registered as a Class I medical device.
“It’s not just about innovation” Dr Whiteley noted, “It’s about trust. Patients deserve to know that their information is being handled responsibly.”
Supporting flexibility in the GP workforce
For the NASGP audience representing thousands of locum and sessional GPs, the discussion also highlighted how Lexacom’s web based tools make it easy for clinicians working across multiple practices to use the same secure account wherever they go.
This flexibility aligns closely with NASGP’s mission to unlock workforce capacity and drive efficiency through integration.
“With Lexacom, GPs can log in securely from any approved device and get up and running in minutes” Dr Whiteley said, “- a huge benefit for locums and for practices trying to maximise capacity.”
