Customer service: real people making a real difference
By Raffaella, Marketing Intern
With an increase in reliance on automation and chatbot-driven services, Lexacom is reaffirming the value of real human connection. The UK provider of speech recognition, digital dictation and workflow solutions is building a reputation not just for cutting-edge tech, but for customer care that truly stands apart.
Lexacom’s support team is made up entirely of trained professionals, available from 9am to 5pm, Monday – Friday. Customers can speak directly to friendly, knowledgeable staff without the frustration of automated menus or robotic scripts. This focus on personal interaction has earned Lexacom heartfelt praise from users across the country.
“Whenever I’ve had to contact Lexacom for technical support, they have always been incredibly helpful and have resolved any issues promptly and effectively,” said Sylvia, a Secretarial Manager in Hertfordshire.
That sentiment is echoed by Fiona, a Practice Finance Manager in East Sussex, who described the support as “extremely straightforward, quick and efficient,” adding that it felt “completely different to usual support teams.”
These aren’t just positive reviews, they are a reflection on the deliberate choice Lexacom has made to keep its service personal, responsive, and most importantly human. In an industry increasingly shaped by automation, Lexacom’s approach serves as a reminder that when it comes to solving problems and building trust, real people still make the real difference.
