Troubleshooting Lexacom and Surgery Connect issues

What’s the issue?

If you are a Lexacom user who also has the Surgery Connect ‘Phonebar’ you may find that Surgery Connect doesn’t work correctly when Lexacom is running.

What causes it?

This is caused by an issue where the Surgery Connect Phonebar does not recognise the top of the screen correctly when there is another toolbar and therefore the Phonebar buttons may not work. This is not something that we can fix in Lexacom. However, there is a way to resolve this issue.

How do I resolve it?

There are 2 ways to fix this issue:

1. Move the toolbars to separate screens

By placing the Lexacom toolbar on a different screen to Surgery Connect, the problem will be avoided.

• Open the Lexacom Menu
• From Settings select Application Layout.
• Change Monitor to the screen you wish Lexacom to appear on
• The toolbar will move when you click save.

2. Move the Lexacom Toolbar to the bottom

• Open the Lexacom Menu
• From Settings select Application Layout.
• Change Position to Bottom.
• The toolbar will move when you click save.