Aberdeen based Solicitors, Burnett & Reid change to Lexacom 3 with unexpected benefits.
Burnett & Reid have always used digital dictation software to support their document creation systems. They were unexpectedly informed by their supplier that their digital dictation software was being upgraded and to continue using it meant Burnett & Reid upgrading their own internal server to support this change. Together with increased costs for licences and annual support, they concluded it was time to change.
Burnett & Reid investigated new software solutions that would work on their existing servers without causing a significant financial burden upon the company. Burnett & Reid found that Lexacom would be able to provide all the solutions they needed and more, enabling them to carry on working with their existing servers.
Burnett & Reid rely on access to digital dictation support on a daily basis, to serve their 25 fee earners, so the transition to change the software services over needed to be a seamless process. With this in place and already comfortable with using digital dictation, the Solicitors firm was able to continue with their normal day to day working life, but now with Lexacom 3.
In addition to using Lexacom 3’s advanced digital dictation software, Burnett & Reid now also benefit from the use of the Lexacom Mobile app which they access from the Lexacom platform that integrates with Lexacom 3. The mobile app supports their team of Solicitors, allowing them to be able to work from home or whilst with clients outside their office.
With this, and the cost savings they have made using Lexacom, Burnett & Reid are very happy with the change.
Helen Strachan, Practice Manager from Burnett & Reid comments “When Lexacom 3 was first installed, the support provided by the engineers was excellent and ensured a seamless transition to Lexacom 3. The software is easy to use and has given us a cost effective solution to meet our needs, which has made everyone in the firm happy”.
Burnett & Reid are always looking to improve the efficiency of their organisation. To ensure they have the right solutions for each member of the team they are now making plans to trial Lexacom’s latest product, Lexacom Echo, to continue maximising their end to end document creation workflow capabilities.