“Using Lexacom 3 digital dictation and Lexacom Mobile was an excellent move for Milners. I could not recommend Lexacom more highly for those looking for a reliable, user-friendly digital dictation system”.
Victoria Barraclough, Solicitor and Practice Manager
Milners Solicitors, a Leeds based law firm, are always looking to stay ahead of the game when it comes to the way they manage their organisation.
Until recently, Milners had always used an analogue tape based system for the fifteen fee earners to record their dictations to then be transcribed into letters and other documents by the secretarial team.
However Victoria Barraclough, Solicitor and Practice Manager at Milners, was looking to create a more efficient way of working and to create a system that generated more accountability for document creation throughout their organisation. Using tapes meant that she was unable to do this, plan work for her team, to monitor who was recording dictations and to see how the Secretaries were managing their workloads.
Victoria had previously used a digital dictation system for document creation, so knew all the benefits that this type of system would provide Milners. After investigating several options in the market, Victoria knew she’d made the best decision when she chose to work with Lexacom:
“When I was looking for a provider for digital dictation, I wanted a reliable, easy to use system at a competitive rate. Lexacom provided exactly that with the additional bonus of having fantastic customer support”.
Milners Solicitors have had their expectations exceeded since using Lexacom 3. “Everyone in the organisation using Lexacom 3 find it is a much more modern system to use. The team work much more efficiently to produce highly accurate documents. Simon Brady was particularly helpful with his technical knowledge of the product and always got back to me quickly”.
“After market research with other lead competitors we decided that buying the Lexacom 3 digital dictation software combined with Olympus hardware and was a much better way to finance the system than being contracted in over a number of years, which was far more expensive. This was one of the main reasons we went with Lexacom and we haven’t looked back”.
Milners also chose to use the Lexacom mobile application which integrates with the Lexacom 3 digital dictation software. This ensures that if the fee earners are out of the office, that have continuous access to be able to dictate their work whilst on the move, preventing time being lost and ensuring they continue to provide a good quality level of service back to their clients.
Using Lexacom 3 digital dictation and Lexacom Mobile was an excellent move for Milners. Victoria concluded, “I could not recommend Lexacom more highly for those looking for a reliable, user friendly digital dictation system”.