Hucknall Road Medical Practice in Nottingham is now taking advantage of new digital dictation features having upgraded to Lexacom 3.
Hucknall Road Medical Group is a busy city centre training practice, with 13,000 patients, a team of 20 clinical staff and 20 admin staff. The practice has seen a significant improvement in efficiency since switching from tapes to Lexacom digital dictation over a year ago.
Following the recent upgrade to L3, Hucknall Road is now able to fully monitor and manage workloads and is finding the software even easier and more flexible to use. Business Manager, Victoria Rhodes, said “installing Lexacom has had a fantastic impact on our productivity and has enabled our secretaries to share workload and work more effectively as a team.
“The new reporting facility enables us to track and analyse referrals which is invaluable when reporting our national QOF [Quality & Outcomes Framework] indicators,” she added.
Hucknall Road trialed two digital dictation systems and chose Lexacom because of its ease of use, support service and the company’s willingness to be flexible in tailoring their software to meet the particular needs of the practice.
Lexacom has enabled Hucknall Road to streamline its work, manage time more effectively and improve document turnaround times, all of which has had a positive impact on patient service. “Being able to prioritise urgent dictations is essential and because Lexacom is on every computer, whichever secretary is free first can action the dictation. It’s a great system – we’d never go back to tapes!” said Victoria Rhodes, Business Manager.
Since upgrading to Lexacom 3, the ability to view Lexacom alongside the clinical system, more modern interface and toolbar functionality have all gone down well with doctors, while the improved Admin software is making a real difference. “It is fantastic to be able to have a good overview of workload and report on different aspects. Planning workload and managing holidays and sickness cover have all become easier as a result” Victoria continued.
The quality of the service and technical support provided by Lexacom has been much appreciated by the Hucknall Road practice. “We have always been treated very well. Lexacom keeps its word – if they say they will do something, they stick to it, even if it takes longer than originally anticipated. They are reliable and that is very important to us.” Victoria concluded.